Delete Your DeliGo Account

Before you request deletion

We’re sorry to see you go. On this page you can request permanent deletion of your DeliGo account and learn what happens to your data.

When you delete your DeliGo account, your profile, saved addresses, and in-app settings will be removed from our active systems. Some information may be kept for a limited time where required by law (for example, invoices, payment records, or information related to fraud prevention).

What will happen:
  • Your account will be permanently deactivated and you won’t be able to log in.
  • Upcoming rides or food / market orders will be cancelled.
  • Promotions, wallet balance, and loyalty / Plus benefits will be lost.
  • Some data will be retained as required by tax, anti-fraud, and regulatory obligations (for example, TVDE / transport regulations).
Need only to change details?

If you just want to update your name, email, phone number, payment method, or marketing preferences, you don’t need to delete your account. You can change these directly in the DeliGo app under Profile > Settings.

Submit a delete request

Fill in the form below using the same contact details you use in the DeliGo app. Our team will review your request and confirm via email.

By submitting this form, you confirm that you are the owner of this account. For more details, please read our Privacy Policy and Terms & Conditions.

Frequently asked questions

In most cases, we process deletion requests within 30 days. In some situations (for example, open disputes, fraud checks, or legal obligations), certain data may need to be retained for a longer period as required by law.

No. Once your account is permanently deleted, it cannot be restored. You will need to create a new account if you want to use DeliGo again in the future.

Ride, delivery, and payment records may be kept for a limited period to comply with tax, accounting, transport, and safety regulations. This data is restricted and used only for legitimate purposes as described in our Privacy Policy.

Yes, but we may need to retain some information about your activity as required by local transport and labour regulations. If you are a driver, courier, or fleet owner, please make sure all outstanding payouts, invoices, or disputes are resolved before requesting deletion.

You can contact us at privacy@deligoeu.com or via the in-app help center under Support > Privacy & Data. If required by your local law, you may also have the right to contact the relevant data protection authority.