Food Delivery Support

Need help with your food order, payment, or delivery? You’re in the right place. Find quick solutions to common issues or contact our support team anytime.

Welcome to DeliGo Food Support

From order tracking to refunds, our Food Support team is here to make your DeliGo experience smooth and satisfying. Explore the sections below for quick help or reach us directly.

Contact Support

Help with Orders

Having trouble placing an order or tracking your food delivery? Here’s what to do:

Make sure your location and payment method are updated in the app.
If an order isn’t showing, refresh your “Orders” page.
Use the in-app chat to contact your delivery rider directly.
If the restaurant hasn’t confirmed, the order will be automatically cancelled and refunded.

Delivery Help

Our riders work hard to bring your food hot and fresh. If something goes wrong:

Track your delivery live in the app to see your rider’s route.
If your order is delayed, contact the rider or restaurant directly.
For missing or incorrect items, report the issue through “Order Help.”
You may request a refund if the restaurant confirmed the issue.

Payments & Refunds

We support multiple payment options and fast refund processing:

Pay via credit/debit card, PayPal, or cash on delivery.
For failed payments, check with your bank or payment app.
Refunds are automatically processed within 3–5 business days.
View all transactions in App → Orders → Payment History.

Food Safety & Quality

We partner only with licensed restaurants and verified riders to ensure hygiene and safety:

All restaurants follow DeliGo’s food safety and packaging standards.
Riders are trained to handle and transport food responsibly.
If you receive spoiled or unsafe food, report immediately for investigation and refund.
We monitor partner performance regularly to maintain quality.

Frequently Asked Questions

Orders can be cancelled before the restaurant confirms preparation. Once confirmed, cancellation may not be possible or may incur a small fee.

If your food arrives late or cold, please report it in Order Help → “Delivery Issue.” Our support team will review and issue compensation if applicable.

Go to My Orders → select your order → tap “Help” → choose “Request Refund.” Refunds are reviewed within 24 hours.

Need more help?

Our Food Support team is available daily to assist you with orders, payments, or delivery issues.

Email: support@deligo.pt

Phone: +351 920 136 680 (Mon–Sun, 9:00–22:00)

App Support: Open the DeliGo app → Menu → Help & Support

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